axibet Privacy Policy

axibet ("we," "us," or "our") operates the online gaming platform accessible at axibet.app. We are committed to protecting the privacy and personal data of every player who registers and plays on the axibet platform. This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC").

This Privacy Policy applies to all personal information collected by axibet through the axibet website, mobile applications, customer support channels, and any other services we provide. By creating an axibet account or using the axibet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

01 Information We Collect

axibet collects personal information that is necessary to provide you with a safe, secure, and compliant online gaming experience. The categories of personal information we collect include:

Registration and Identity Information: When you create an axibet account, we collect your full legal name, date of birth, gender, nationality, residential address (including city – whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines), email address, and Philippine mobile number.

Identity Verification (KYC) Documents: To comply with anti-money laundering regulations and to verify your age (21+), axibet collects copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or Voter's ID. We may also collect proof of address documents such as utility bills or bank statements.

Financial Information: axibet collects information related to your deposits and withdrawals, including your GCash mobile number, PayMaya account details, BPI, BDO, or Metrobank account information (account name and number only – never your full banking credentials or PIN), and transaction history on the axibet platform.

Gaming Activity Data: We collect records of your gaming sessions on axibet, including games played, bets placed, amounts wagered, winnings and losses, session duration, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

Technical and Device Data: axibet automatically collects certain technical information when you access the platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address.

Communications Data: If you contact axibet customer support, we retain records of those communications, including chat transcripts, email correspondence, and call recordings (where applicable), for quality assurance and dispute resolution purposes.

Marketing Preferences: We collect your preferences regarding promotional communications from axibet, including whether you have opted in or out of receiving SMS, email, or push notification marketing messages.

02 How We Use Your Information

axibet uses the personal information we collect for the following purposes:

• Account Management: To create, verify, maintain, and manage your axibet player account, including processing your registration, verifying your identity and age, and enabling you to log in securely.
• Service Delivery: To provide you with access to axibet's games, promotions, bonuses, and all other features of the axibet platform.
• Payment Processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate financial records.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and applicable PAGCOR regulations, including age verification (21+), KYC requirements, and suspicious transaction reporting.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the axibet platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion at your request.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your axibet account.
• Marketing and Promotions: To send you promotional offers, bonuses, and news about axibet – but only where you have given your consent or where we have a legitimate interest in doing so, and always with an easy opt-out option.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the axibet platform's performance, features, and user experience.

03 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, axibet processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and axibet (i.e., the Terms and Conditions you agreed to upon registration), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with axibet's legal obligations under Philippine law, including AMLA compliance, KYC requirements, age verification, and regulatory reporting to PAGCOR and other competent authorities.
• Legitimate Interests: Processing is necessary for axibet's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, axibet relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

04 Sharing Your Information

axibet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal information only in the following circumstances:

• Payment Processors: We share necessary financial information with payment service providers (such as GCash, PayMaya, and partner banks) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We may share your KYC documents with third-party identity verification services to assist in verifying your identity and age in compliance with our regulatory obligations.
• Game Software Providers: Certain game providers may receive limited technical data (such as session tokens) necessary to deliver their games on the axibet platform. These providers do not receive your full personal profile.
• Regulatory and Law Enforcement Authorities: axibet will disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, court order, or regulatory directive.
• Professional Advisors: We may share information with our legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to appropriate confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of axibet's business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom axibet shares personal information are required to handle that information in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

05 Cookies and Tracking Technologies

axibet uses cookies and similar tracking technologies on the axibet platform to enhance your user experience, maintain your session, and analyze platform usage. The types of cookies axibet uses include:

• Essential Cookies: These are strictly necessary for the axibet platform to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: These cookies help axibet understand how players use the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve the axibet experience.
• Preference Cookies: These cookies remember your settings and preferences on axibet, such as your preferred language and display settings, so you don't have to re-enter them each visit.
• Marketing Cookies: Where you have consented, these cookies allow axibet to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting axibet support.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the axibet platform. axibet does not use cookies to collect sensitive personal information such as financial credentials or government ID details.

06 Data Retention

axibet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The specific retention periods axibet applies are as follows:

• Account and KYC Data: Retained for a minimum of five (5) years from the date of account closure, as required by Philippine AMLA regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and PAGCOR record-keeping requirements.
• Gaming Activity Logs: Retained for three (3) years from the date of each gaming session.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your axibet account and for one (1) year following account closure.

When personal information is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, axibet will securely delete or anonymize that information.

07 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal information held by axibet:

• Right to Be Informed: You have the right to be informed about how axibet collects, uses, and processes your personal information, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal information axibet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information axibet holds about you. You can update most account information directly through your axibet account dashboard.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to axibet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe axibet has processed your personal information in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact axibet's Data Protection Officer using the contact details provided in Section 11 of this Policy. axibet will respond to all data subject rights requests within fifteen (15) business days of receipt, in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

08 Data Security

axibet takes the security of your personal information seriously and implements a range of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the axibet platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Secure Data Storage: Personal information and financial records are stored on secured servers with restricted access controls. Sensitive data such as KYC documents are stored in encrypted form.
• Access Controls: Access to personal information within axibet is restricted to authorized personnel who require it to perform their job functions. All axibet staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: axibet offers two-factor authentication (2FA) via OTP to your registered Philippine mobile number to protect your account from unauthorized access. We strongly encourage all players to enable this feature.
• Regular Security Audits: axibet conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, axibet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While axibet implements robust security measures, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your axibet account credentials confidential and for notifying axibet immediately if you suspect unauthorized access to your account.

09 Children and Minors

The axibet platform is strictly intended for adults aged 21 years and above, in compliance with Philippine regulations governing online casino-style gaming. axibet does not knowingly collect personal information from individuals under the age of 21.

If axibet becomes aware that personal information has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. Any deposits made by an underage player may be returned at axibet's discretion following investigation, and any winnings will be voided.

If you are a parent or guardian and believe that your child or a minor in your care has registered an axibet account or provided personal information to axibet, please contact our Data Protection Officer immediately using the contact details in Section 11 so that we can take appropriate action.

10 Changes to This Policy

axibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the axibet platform and, where appropriate, by sending a notification to your registered email address or Philippine mobile number.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the axibet platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how axibet protects your personal information.

The version of this Privacy Policy currently in effect is identified by the "Last Updated" date displayed at the top of this page. Previous versions of this Policy are available upon request by contacting our Data Protection Officer.

11 Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way axibet handles your personal information, please contact our Data Protection Officer:

axibet is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with axibet's response to your complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

axibet's internal privacy complaint process involves acknowledgment of your complaint within three (3) business days, investigation and response within fifteen (15) business days, and escalation to senior management where the matter is not resolved at the first level. We take every privacy concern seriously and are committed to maintaining the trust of every Filipino player on the axibet platform.